iFastrack - Frequently Asked Questions
Can I run iFastrack over the Web?
Yes, iFastrack, is our web version. The Web version uses .NET technology, SQL Server databases, MS Word letter templates and Crystal reports and can be accessed internally (in-house personnel) or externally (other departments or divisions) over the web.
Can I run iFastrack on a 64 bit server?
Yes, the iFastrack application and SQL database can run on a 64 bit workstation like like Windows 10+ Pro or Windows 2012 – 2019 servers, virtual or physical.
We are interested in upgrading our Fastrack Windows version to iFastrack, can we keep our existing data?
Yes, iFastrack supports importing 100% of the Fastrack data, including documents, transactions and all attachments. If you are on a version of Fastrack older than 7.60.53, you will need to upgrade first (included with iFastrack purchase). The 7.60.53 has the ability to export all the required data needed to upgrade to iFastrack.
We are a small business, is there a way for us to use iFastrack without having to buy a web server, SQL server and contract a support company to manage it for us?
Yes, we provide a complete SaaS (cloud based) option for smaller businesses who want an easy and reliable certificate tracking software without having to invest in hardware and support staff.
How many users can access iFastrack?
Each software edition type determines the maximum number of users that iFastrack can support. Addional users can be added to your license up-to the maximum of the software edition.
Can I restrict users to view but not change data?
Our software uses role based security.
There are several options for configuring view only rights.
Can I email non-compliance letters?
Yes, depending on the your licensed options.
If your license includes emailing, enter an email address in the Vendor record and select "Email" as your "Send Letter via" option . The next time you Send Letters, the letter will be tagged for emailing.
Can iFastrack for On-Premise installations use MS Exchange Server for emailing?
In short, yes!
We have clients successfully using MS Exchange but we do not directly support it and are not able to provide direct assistance with configurations.
GG-One software is designed to use basic Microsoft SMTP calls and do not have the provisions to directly handle the many security configurations built into MS Exchange.
How do I know how many vendors to purchase?
Each vendor (named insured) can track unlimited certificates and documents. You will need to determine the maximum number of unique vendors you estimate you will need to manage certificates for in the near future.
You can also purchase additional blocks of 250 vendors at any time down the road as needed, up-to the maximum allowed for the product edition you purchased.
How do I know how many Company Levels (COI holders) to purchase?
The initial iFastrack license comes with one company level.
If you are providing COI tracking as a service, you will need to purchase a company level for each company you manage certificates for.
If you are managing your own company's COI's and need to track for multiple centers or subsidiaries and want to keep the data separate for viewing and processing by users, you will need to purchase a Company Level license for each company you want to track.
If you don't need to keep the data independent, you can use the "Groups" feature to designate the separate companies and purchase just one company level.
What is an Insurance Requirement Category?
This is a unique setting of policy and additional terms requirements you create in the Maintenance section. When you enter in a COI, you select the requirements category it must meet from a selection box containing all the categories you created in Data Maintenance. Each Category allows you to select unlimited policies and additional terms requirements. Policy names and terms are customization for the verbiage you require.