Product Lifecycle Policy

Overview

GG-One Software strives to continually innovate and evolve its solutions, providing customers with richer functionality and more robust products. As part of this ongoing evolution, certain GG-One Software products, including software lines, will reach the end of their lives. Our goal is to provide straightforward product lifecycle policies that help customers better design, deploy, and manage their IT investments and upgrades.

This article outlines GG-One Software's lifecycle policy for its products.

Product Lifecycle Policy

A GG-One Software product is:

Any good or service produced or provided by GG-One Software.

The following policy items apply to all GG-One Software products, including both On-Premise or cloud based:

  • GG-One Software may choose to announce the end-of-sale and end-of-support dates for its products at any time.

  • GG-One Software works with its customers to ensure continuity of business when announcing the end-of-sale or end-of-support dates for its products.

  • Notifications and reminders to customers for end-of-support begin approximately 6 months prior to the end-of-support date.

 

Software Lifecycle Policy

The following policy items apply to GG-One Software's software products:

  • GG-One Software supports the two most current major software versions of its software.

  • The end-of-sale and end-of-support dates for existing major software versions coincide with the release of a new major software version.

  • Customers with annual licenses (or other licenses with current maintenance contracts) are offered a software upgrade to a current supported version.

  • When a major software version reaches end-of-support, access to GG-One Software customer support, patches, bug fixes, and maintenance contracts are no longer available. Customers may upgrade their software prior to the end-of-support date in order to continue to receive uninterrupted support.

 

Definitions

end-of-sale date

The last date to order the product from GG-One Software through various sales channels.

 

end-of-support

Access to maintenance, remote monitoring and the GG-One Software Customer Champion Team is no longer available. Patches, bug fixes, repair actions, and parts replacements are no longer available to products that have reached end-of-support. All hardware reaches end-of-support when non-renewed, or at the end of year 5 (60 months beyond purchase date), whichever is first.

 

major software version

A significant software version that is defined as x.0. Example: 4.0.

 

obsolete

Once obsolete, the product is not sold, manufactured, improved, repaired, maintained or supported.

 

product

Any good or service produced or provided by GG-One Software.

product lifecycle

The processes surrounding the introduction, growth and maturity of a product. The product lifecycle includes a series of technical and business milestones and activities that, once completed, make a product obsolete. See GG-One Software's Product Lifecycle Policy for additional information.

purchase date

The date that an order for software was processed by GG-One Software.

software versions

GG-One Software uses four designations for software versions:

  • Major software versions contain large features and changes to functionality. Major version numbers are one digit (and a zero), such as 4.0 or 5.0.

 

  • Minor software versions contain smaller features and enhancements to existing functionality. Minor version numbers are two digits, such as 3.6 or 4.2.

 

  • Maintenance software versions contain bug fixes and other small changes. Maintenance version numbers are three digits, such as 4.3.5 or 5.1.2.

 

  • Patch software versions contain bug fixes or other corrections that must be addressed before the next scheduled release point. Patch version numbers are four digits, such as 3.6.4.3 or 4.3.5.1.


under maintenance


The time period that software support is available from GG-One Software.

Updates To This Document


This Product Lifecycle Policy document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of GG-One Software as of the date it was posted. GG-One Software may change or update this policy at any time, without notice. GG-One Software cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. GG-One Software makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.

Last updated: June 20, 2017

Information

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GG-One Software, Inc.
Thornton, IL 60476

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